Payment & cancellation policy

How you book your spot

Your spot is booked when you pay the deposit online. The deposit is non-refundable. The amount depends on each trip or course and is shown on its page and in your order summary before you pay.

You can also pay the full amount up front.

Paying the balance

The balance appears on your order as future payments and must be settled:

• Trips within Mexico: no later than 30 days before departure.
• International trips: no later than 90 days before departure.

If you book when there are fewer than 30 days (domestic) or 90 days (international) left, you must pay in full within 24 hours.

If payments are not made on time, the booking may be cancelled and everything paid so far is lost.

Ways to pay

Debit or credit card, PayPal and SPEI bank transfer.

We do not offer interest-free monthly instalments for now. If you need them, ask your bank whether you can split the charge.

Prices in US dollars

Our prices are in US dollars. If you pay in Mexican pesos, each payment is converted at the exchange rate of the day you pay: online, the one shown on the site at checkout; for bank transfers, the one we give you when we confirm the amount.

Invoicing

If you need an invoice, write to us before paying — on WhatsApp or at viajes@rangoextendido.com — and we will help you.

See also our terms and conditions.

Confirmation

When you pay you receive your booking confirmation by email, with the details of the trip or course. If you don’t see it, check your spam folder or write to us.

If you cancel

Cancellations must be made in writing to viajes@rangoextendido.com. The deposit is never refundable. On top of that, depending on how far ahead you cancel:

• More than 9 months before departure: no further penalty (you only lose the deposit).
• Between 9 months and 90 days before: 25% of the total trip cost.
• Between 90 and 60 days before: 50% of the total trip cost.
• 60 days or less before: 100%, no refund.

If you do not show up on the day of departure, you lose the full booking, with no refund.

Transferring your spot

We ask you to avoid changes. Date changes depend on availability and may change the price; if you request them with less than 90 days’ notice, they may be treated as a cancellation.

You may transfer your spot to someone else with no penalty up to 30 days before departure, as long as they meet the trip requirements (certification level, for example). Whoever takes the spot also takes on any outstanding balance.

If you would rather we look for someone to take your spot, a refund only applies once that person has paid their spot in full. If we find nobody, the cancellation policy applies.

If Rango Extendido cancels the trip

If we cancel or change a departure for reasons beyond us (severe weather, closed ports, government restrictions, health emergencies or safety situations), we give you credit for what you paid towards another trip or course, or a new date. In special cases there may be a partial or full refund.

If a refund is made by international transfer, bank fees are on the client. We are not responsible for costs you did not book with us, such as flights or hotels.

What expeditions are like

We dive in remote, natural places. For safety, the itinerary, ports, routes and dive sites may change because of weather or sea conditions, at the guide’s discretion.

Seeing marine life cannot be guaranteed: that is up to nature.

Dive insurance

• Certified divers: dive insurance (DAN, for example) is mandatory.
• If you are certifying with us: you are covered for a period under Rango Extendido’s policy.

We also recommend travel insurance covering cancellation, medical emergencies and evacuation. Every trip states the minimum certification level required.

Groups and private trips

Group bookings have their own payment schedule and cancellation terms, agreed in writing before confirming.

Questions?

Write to viajes@rangoextendido.com or message us on WhatsApp before paying. We are happy to explain.