Terms & conditions

Who we are

This site belongs to Rango Extendido, a dive school and dive center at Avenida las Flores 617, Col. Flor de María, Álvaro Obregón, Mexico City. You can write to viajes@rangoextendido.com or call +52 55 1715 4210.

By using this site or buying a course, an expedition or a product, you accept these terms.

What we sell here

• Scuba and freediving courses, at our facilities and in open water.
• Dive expeditions in Mexico and around the world.
• Dive gear and equipment servicing.

Every page lists what is and is not included. Anything not listed is on you: flights, hotels outside the program, meals, tips, departure taxes, permits and personal gear, unless stated otherwise.

Prices, invoicing and currency

If you need an invoice, write to us before paying and we will help you.

Our prices are in US dollars (USD). You can view and pay in Mexican pesos: the peso amount is calculated with the exchange rate shown on the site when you pay, updated daily. Prices may change without notice; the price that applies is the one on your confirmed order.

Bookings, deposits and cancellations

You book your spot with a non-refundable deposit and pay the balance within the deadlines of each trip. All of that, including cancellation penalties and transferring your spot, is in our payment and cancellation policy, which is part of these terms.

Requirements to join

• You need the minimum certification each course or trip requires, plus the recent experience we ask for.
• Before entering the water you sign the medical form and the paperwork of the certifying agency.
• Minors take part with the written consent of a parent or guardian.
• We recommend travel and dive insurance that covers hyperbaric treatment.

If at the time of the activity you do not meet the safety requirements, or you are not fit to dive, we may limit your participation without a refund. We do this for your safety and the group’s.

Diving risks

Scuba diving and freediving carry risks that remain even when everything is done right. By taking part you accept them and agree to follow your instructor or guide, to stay within the limits of your certification and to use the equipment as taught.

We are not liable for harm caused by not following those instructions, by incomplete or false medical information, or by conditions beyond us such as weather, sea state or wildlife.

Itinerary changes

Itineraries are planned well ahead, but the ocean decides. We may change dive sites, schedules, boats, hotels or the order of activities because of weather, safety, availability or the authorities. We always look for an alternative of similar quality.

Wildlife cannot be guaranteed: sightings depend on the season and on luck.

Gear shop: shipping, cancellations and warranties

Shipping. We only ship within Mexico, with FedEx. The cost is calculated at checkout based on destination and weight. We prepare your order within 2 to 3 business days after payment is confirmed and email you the tracking number so you can follow it on fedex.com. Delivery times depend on FedEx.

Store pickup. Free, at Av. Las Flores 617, Col. Flor de María, Mexico City, Monday to Friday 11:00–20:00 and Saturday 8:00–14:00. We let you know when your order is ready; bring your order number.

Damaged or incomplete package. Write to us within 48 hours of receiving it, with photos of the package and the product. We file the report with FedEx and replace the product or send what is missing.

If you change your mind. You can cancel your purchase within 5 business days after receiving the product, without giving a reason, as provided by article 56 of Mexico’s Federal Consumer Protection Law. The product must be unused, complete and in its original packaging. Return shipping is at your expense (you can also drop it off at the store). We refund what you paid for the product, using the same payment method, within 10 business days after we receive it. After that period we do not accept exchanges or returns, except under warranty.

Warranty. All gear carries the manufacturer’s warranty, which varies by brand and product. If something fails, write to us: we check the gear and help you with the claim.

Stock. If a product turns out to be out of stock after you pay, we let you know and you choose between waiting for it, switching to another product or a full refund.

Equipment servicing. We tell you the cost before doing any repair.

Rango Points

Points are granted for fully paid purchases and for trips or courses actually completed. They have no cash value, cannot be sold or transferred, and are deducted when you redeem a reward. We may change rewards and their point cost; changes do not affect redemptions already made.

Photos and video

Photos, video, text and logos on this site belong to Rango Extendido or to their authors and may not be used without permission.

On trips and courses we take photos and video that we may publish on the site and on social media. If you prefer not to appear, tell us before the activity or write to viajes@rangoextendido.com and we will remove it.

Your data

We use your data to handle your booking, your certification and your account. See our privacy notice for what we keep and how to exercise your rights.

Governing law

These terms are governed by the laws of Mexico. For any dispute the parties submit to the courts of Mexico City, without affecting your right as a consumer to go to the Federal Consumer Protection Agency (PROFECO).

Changes to these terms

We may update these terms. The version that applies to your purchase is the one published on the day you pay. The date of the last update is shown above.