Frequently asked questions
What people ask us most before booking. If your question is not here, message us.
Before booking
Do I need to know how to dive to join an expedition?
Not always. Every trip states its minimum level, and in Expeditions you can filter by the certification you hold. Some departures are snorkelling only, with no certification needed.
Does the price include flights?
No. Expedition prices do not include airfare, unless the trip page says otherwise.
What does the price include?
It varies by trip. Each trip page lists what is included and what is not.
How much do I pay to book my spot?
The deposit shown on each trip. The balance is paid before departure.
Payments and cancellations
How can I pay?
Credit or debit card, bank transfer (SPEI) and PayPal.
What happens if I cancel?
The deposit is non-refundable, and after that there are charges depending on how close the departure is. They are all in Payment and cancellation policy.
Can I pass my spot to someone else?
Yes, up to 30 days before departure.
How do I earn Rango Points?
You get 3% of what you pay back in points, and swap them for gear, vouchers or dives. How it works.
Courses and gear
I have never dived. Where do I start?
With a Discover session in our dive well (MX$1,000), or straight into the Open Water course. Everything is in Courses.
What does the Open Water include and what does it cost?
Six theory and pool sessions in our 31 °C dive well with gear included, and the certification trip at sea, paid separately. MX$9,000 in person; with online theory, US$251 to PADI plus MX$2,400 for the pool.
Which agency will certify me?
PADI or IANTD, your choice. If you are certified with another agency, the equivalence table is in Tech & caves.
Do you sell gear and service it?
Yes. Gear is in our online store, and we service equipment of any brand — book it on WhatsApp.
Still have a question?
Message us on WhatsApp and we will get back to you.